I normally don’t write negative reviews, but I just spent the last several days wrestling with the worst web site host I have encountered in my 14 years of website development. Peak to Peak Internet (https://www.peakpeak.com), located in beautiful Boulder Colorado. They win the prize for worst everything. If you’re not convinced, below is a list of complaints:

• No Control Panel. Any web host without a control panel is worthless. I’m talking about the basic cpanel software found on all standard website hosting packages
• Unusable FTP. I had to upload files to the clients web server and it took over an hour to upload 300 files, with a failure rate of about 20%. That means I had to re-submit those files again, and again, and again. Each time I submitted the failed batch, I would get another batch of failed uploads. I called them and they looked into it, but determined it must be my ISP’s fault. I FTP files to many different web servers all day every day of the week, but this is the first time I’ve had such a problem and they detemine it’s my fault.
• Missing-In-Action Support. Because there is no cpanel on this host, I had to submit a support ticket to create a new database. With a standard cpanel, I can do this in about a minute. After four hours I had not even received an email response to indicate that they received my request. So I called them and they told me that the guy who has the ability to create a new database wouldn’t be in until 4pm.  It’s now 6:49pm and I’m still waiting for a database I requested at 9am.

If you are looking for a web site host, DO NOT USE PEAK TO PEAK INTERNET.

On the other hand, I can highly recommend the following hosts:

• For good value and good service: Hostgator.com
• For AWESOME service but kind of expensive: Liquid Web
• For GREAT value…. Forget about great value. Web Hosts that offer GREAT value are not worth the trouble.
• For TERRIBLE service and TERRIBLE value, Peak to Peak