YooTheme provides adequate documentation, and it is well written and clear. If you are making basic modifications to the framework, you will probably find an answer to your questions. However, there are cases where their framework overrides standard coding practices in WordPress or Joomla, and there is no documentation that explains how to work around this.
For example, it is very common to add functions to the WordPress functions.php file. There is no documentation that explains how to create a child functions.php. The fact is, you can’t. You have to modify the main template functions.php file (this is something I hope YooTheme will remedy in future releases of Warp). Since creating a child theme with it’s own functions.php file is such a common WordPress development practice, YooTheme should have documented how to do this, and they should have a method for doing it.
Instead, you have to search their forum for answers. Which leads to my next support complaint: YooTheme does not provide support on their forum. Instead, volunteers try to answer your questions, and they are pretty good at it. But sometimes, they don’t know the answer and your question goes unanswered. In some situations, YooTheme staff will step in a help with an answer, but this practice seems to be very erratic, and you can’t count on it. As a result, you will see many questions on the forum that never get answered.
I think that if you are paying for templates and a framework, you should be able to expect an answer to your question within a few days. Unfortunately, YooTheme does not offer any paid support options. This might be another item for YooTheme to add to their “to do” list. If you’re a website designer trying to learn the Warp framework, a month of dedicated email support would help you learn how to do what you want to do within the framework.
I have used several frameworks for WordPress and Joomla: Joomla Bamboo, JoomlaShack, Gantry, Genesis, and WordPress’ own 2011. YooTheme Warp 6 offers the most flexibilty in terms of layout and design, it’s easy to use, it works with Joomla AND WordPress, and you can try the basic framework for free.
Give Warp 6 a test drive and see for yourself :)